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Vases

How are the vases made?

Using FDM 3D printing. The outer body is made of PLA, and the insert is made of PETG — which is suitable for water.

Can water go into the outer body?

No. Water belongs exclusively in the PETG insert. The outer body is decorative.

How do I clean my vase?

Outer body: damp cloth, mild cleaner — no dishwasher. Insert: warm water with a little dish soap.

What should I keep in mind regarding temperature?

PLA softens starting at approx. 55–60 °C. Please avoid direct sun, radiators, and the car in summer.

Dimensions & Colors

Are there manufacturing tolerances?

Yes, due to the production process, ±1–2 mm.

Can colors vary?

Slight variations are possible depending on the batch and display representation.

Shop & Ordering

Do you offer custom-made items?

Not currently for end customers. Available on request for business customers — write to us at info@layrs.at.

Are prices including VAT?

Yes, all prices include Austrian VAT, plus shipping shown at checkout.

What payment methods are available?

The methods shown at checkout. Payment is considered accepted upon order confirmation.

Shipping

Where do you deliver and how long does it take?

Austria: 3–5 business days after payment is received. EU: usually 4–7 business days.

What does shipping cost?

Shipping costs are shown at checkout. We ship for free on orders from €75. Details: Shipping & Delivery.

Who bears the transport risk?

For consumers, we bear the transport risk until handover. Please report any damage promptly with photos to info@layrs.at.

Withdrawal & Returns

Do I have a right of withdrawal?

Yes — 14 days from receipt of the goods, without giving any reason.

How do I exercise my right of withdrawal?

A brief email is enough. Please return the goods within 14 days of the withdrawal. Full details in our Right of Withdrawal instructions.

Are there any exceptions?

Custom-made items (business orders) are excluded from the right of withdrawal.

Warranty & Complaints

How long does the warranty last?

2 years from delivery under the ABGB/KSchG (Austrian Civil Code / Consumer Protection Act). In case of defects: repair, replacement, price reduction, or rescission as provided by law.

How do I file a complaint?

Briefly describe the issue and send photos to info@layrs.at. Your statutory rights remain unaffected.

Environment & Material

Are the materials sustainable?

PLA is bio-based (made from corn starch & sugarcane), and PETG inserts are durable and water-resistant. PLA scraps and failed prints are recycled.

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